Frequently asked questions
Straight answers about PivotClear, our ServiceNow services, and how to work with us.
What does PivotClear do?
PivotClear is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that architects, implements, integrates, and sustains Governance, Risk & Compliance (GRC) programs on ServiceNow Integrated Risk Management (IRM) for federal and state government. We also deliver ServiceNow IT Service Management (ITSM) and IT Asset Management (ITAM).
What is the difference between GRC and ServiceNow IRM?
GRC (governance, risk and compliance) is the discipline: how an organization manages its policies, risks, controls, audits, and compliance. ServiceNow Integrated Risk Management (IRM) is the ServiceNow product built for that work. It was formerly called ServiceNow GRC. PivotClear delivers GRC programs on ServiceNow IRM, including Policy & Compliance, Risk, Audit, Third-Party Risk, and Business Continuity.
Which ServiceNow IRM modules does PivotClear implement?
Policy & Compliance, Risk Management, Audit Management, Third-Party Risk Management, Business Continuity Management, and Regulatory Change. We scope the modules you need now and design so the rest can be added later without rework.
Which compliance frameworks does PivotClear support?
Financial management and audit: OMB Circular A-123, FMFIA, the CFO Act, FIAR, and the GAO Green Book. Security and cyber: DoD RMF and NIST SP 800-37, NIST SP 800-53, FISMA and FedRAMP-aligned control inheritance, NIST SP 800-171, and StateRAMP and state frameworks.
Is PivotClear an SDVOSB?
Yes. PivotClear is a Service-Disabled Veteran-Owned Small Business, eligible for SDVOSB set-aside and sole-source awards. UEI QDVKUXR1HLH5, CAGE code 9UMU6.
What NAICS codes does PivotClear use?
541512 Computer Systems Design Services (primary), plus 541511 Custom Computer Programming Services, 541513 Computer Facilities Management Services, 541519 Other Computer Related Services, and 518210 Computing Infrastructure, Data Processing & Hosting.
Do PivotClear's people hold security clearances?
Yes. Our principals are cleared personnel and bring experience supporting production ServiceNow environments in government programs.
Can PivotClear integrate outside data into ServiceNow IRM?
We integrate ServiceNow-supported sources through REST/SOAP APIs and secure integrations with on-premises and cloud systems, with payload validation, field mapping, duplicate prevention, and source-ID provenance so every record can be traced back to where it came from.
Does PivotClear provide ServiceNow IT Asset Management (ITAM)?
Yes. We implement Hardware Asset Management, Software Asset Management, and CMDB alignment so asset data feeds your risk and compliance program instead of living in a separate silo.
Can IRM support internal controls for maintenance and equipment sustainment?
Yes. For maintenance and sustainment programs, IRM can manage the risk management and internal control discipline around the process: control ownership, evidence review, exception handling, and corrective action tracking. We first assess the process, source systems, and authorized data access. IRM supports the control layer; it does not replace the logistics ERP or maintenance execution system.
How does a PivotClear engagement run?
Five phases, each with a sign-off: discover and map, architect, build, validate, and sustain. Scope and cost stay visible the whole way, with a demo at the end of each build sprint.
Does PivotClear handle ServiceNow upgrades and platform sustainment?
Yes. We plan and run family release upgrades, build Automated Test Framework regression suites, remediate skipped records and technical debt, and provide Tier 2/3 administration and enhancements.
How do I contact PivotClear?
Email info@pivotclear.com or call (571) 751-0332 to book a call.
Planning a GRC build or upgrade?
We drive solutions from requirement to audit-ready.