Frequently asked questions
Straight answers about PivotClear, our ServiceNow services, and how to work with us.
What does PivotClear do?
PivotClear is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that architects, implements, integrates, and sustains ServiceNow Governance, Risk & Compliance (GRC) and Integrated Risk Management (IRM) for federal and state government. We also deliver ServiceNow IT Service Management (ITSM) and IT Asset Management (ITAM).
Which ServiceNow IRM modules does PivotClear implement?
Policy & Compliance, Risk Management, Audit Management, Vendor Risk Management, Business Continuity Management, and Regulatory Change. We scope the modules you need now and design so the rest can be added later without rework.
Which compliance frameworks does PivotClear support?
DoD Risk Management Framework (RMF) and NIST SP 800-37, NIST SP 800-53, FISMA and FedRAMP-aligned control inheritance, OMB Circular A-123, CMMC and NIST SP 800-171, and state and StateRAMP-aligned programs.
Is PivotClear an SDVOSB?
Yes. PivotClear is a Service-Disabled Veteran-Owned Small Business, eligible for SDVOSB set-aside and sole-source awards. UEI QDVKUXR1HLH5, CAGE code 9UMU6.
What NAICS codes does PivotClear use?
541512 Computer Systems Design Services (primary), plus 541511 Custom Computer Programming Services, 541513 Computer Facilities Management Services, 541519 Other Computer Related Services, and 518210 Computing Infrastructure, Data Processing & Hosting.
Do PivotClear's people hold security clearances?
Yes. Our principals hold active security clearances issued by the U.S. Department of War (DOW) and support production ServiceNow environments in government programs today.
Can PivotClear integrate outside data into ServiceNow GRC?
Yes. We integrate any ServiceNow-supported source through REST/SOAP APIs, IntegrationHub, and MID Server, with payload validation, field mapping, duplicate prevention, and source-ID provenance so every record can be traced back to where it came from.
Does PivotClear provide ServiceNow IT Asset Management (ITAM)?
Yes. We implement Hardware Asset Management, Software Asset Management, and CMDB alignment so asset data feeds your risk and compliance program instead of living in a separate silo.
How does a PivotClear engagement run?
Five phases, each with a sign-off: discover and map, architect, build, validate, and sustain. Scope and cost stay visible the whole way, with a demo at the end of each build sprint.
Does PivotClear handle ServiceNow upgrades and sustainment?
Yes. We plan and run family release upgrades, build Automated Test Framework regression suites, remediate skipped records and technical debt, and provide Tier 2/3 administration and enhancements.
How do I contact PivotClear?
Email info@pivotclear.com or call (888) 977-8076 to book a call.
Planning a GRC build or upgrade?
Let's talk scope, timelines, and how we can help.