Turn compliance paperwork into a defensible risk record
PivotClear architects and builds ServiceNow Integrated Risk Management (IRM) for federal and state government. Controls, risks, audits, and remediation move out of spreadsheets and into one system your auditors and leadership can trust.
Risk, controls, and auditin one defensible record
What changes when IRM goes in
Most agencies already do the work. The problem is where it lives. Here's what moves.
The IRM modules we build
ServiceNow IRM (formerly ServiceNow GRC) runs on the same platform many agencies already use for IT operations. We scope the modules you need now and design so the rest can be added later without rework.
Policy & Compliance
Authority documents, citations, control objectives, attestations, and policy lifecycle.
Risk Management
Risk framework, registers, assessments, indicators, and risk appetite.
Audit Management
Engagements, testing, evidence requests, findings, and corrective action plans.
Vendor Risk
Third-party tiering, questionnaires, assessments, and issue tracking.
Business Continuity
Business impact analysis, continuity plans, and exercises.
Regulatory Change
Intake and impact review of new or updated requirements.
One control, many frameworks
We load authority documents and citations so a single control satisfies every requirement it maps to. Test it once, attest once, and the evidence counts across frameworks where the mapping applies.
- Common control library built from your authoritative sources
- Citations mapped to control objectives, not copied per framework
- Inheritance for shared and common controls
Three controls, one platform. Security: account management review (NIST 800-53 AC-2). Financial: journal entry approval review, evidence counting toward the A-123 Appendix A assessment. Operational: repair-completion evidence review, with an owner, required approvals, tracked exceptions and corrective action in IRM, while source transactions stay in the logistics system.
Map, architect, build, prove, sustain
Five phases, each with a sign-off, so scope and cost stay visible the whole way.
The people who design it are the people who build it
GRC Solutions Architect
Owns the IRM data model, framework mapping, and governance design, so what’s built is designed to support audit readiness. Continues to build and configure in the platform, keeping the design grounded in how it actually runs. An Army veteran with over two decades in Army and DoD finance, audit, risk management and internal control.
Senior Software Developer
Owns configuration, scripting, and integrations, pulling evidence in from CMDB, scanners, ITSM, and other systems through APIs. An Army veteran with over two decades in Army maintenance and sustainment, translating mission-side process rules into evidence paths and exception handling.
Questions agencies ask us
Can we bring in our data from Excel?
Yes. We map the control libraries, risk registers, findings, and CAP trackers you keep in Excel to the IRM data model, clean them up where needed, and load them through import sets with validation so nothing is lost or duplicated. Workbooks you still update can be re-imported on a schedule.
Can IRM pull data and evidence from SharePoint?
Yes. We connect ServiceNow to SharePoint lists and document libraries through its REST APIs (Microsoft Graph) and IntegrationHub, so list data flows into IRM records and evidence files are linked to the right control or finding, instead of being downloaded and re-uploaded by hand.
Does it work with Microsoft Dataverse and Power Apps?
Yes. We build integrations between ServiceNow and the Microsoft Power Platform. Dataverse tables can feed IRM through the Dataverse and ServiceNow REST APIs, and Power Apps or Power Automate flows can read or create IRM records, such as attestations, issues, and risk updates, so teams can keep using the apps they already know.
Is ServiceNow IRM different from ServiceNow GRC?
It's the same product family under a newer name. ServiceNow now markets its GRC applications, such as Policy & Compliance, Risk, and Audit, as Integrated Risk Management.
Which frameworks can you build around?
We regularly work with NIST SP 800-53, the DoD Risk Management Framework, OMB Circular A-123, FISMA, and NIST SP 800-171, plus state frameworks. If your requirement set is published, it can be loaded as an authority document.
Do we need to buy every module?
No. We help you match modules to your license entitlements and start with the ones that solve the most pressing problem, then design so others can be added later.
What happens after go-live?
We can stay on for sustainment: family release upgrades, regression testing, workflow tuning, and admin support. Or we hand off fully documented configuration to your team.
Ready to pivot off the spreadsheets?
Tell us which frameworks and modules are in scope and we'll outline a phased IRM build.