ServiceNow services from architecture to sustainment
We deliver full-lifecycle ServiceNow engagements with deep specialization in Governance, Risk & Compliance and Integrated Risk Management.
From discoveryto sustainment
GRC on ServiceNow IRM
Configure and extend ServiceNow IRM around your authoritative sources and control framework. See how we implement IRM →
- Risk Management: risk registers, assessments, risk appetite, and KRIs
- Policy & Compliance: authority documents, citations, control objectives, attestations
- Vendor Risk Management: tiering, questionnaires, and issue tracking
- Business Continuity Management: BIA, plans, and exercises
- Regulatory change and privacy workflows
Operational controls beyond finance
For maintenance and sustainment programs, apply the same risk management and internal control discipline to the actual business process: who owns the control, what evidence shows it worked, how exceptions are reviewed, and how corrective action is tracked.
Led by a principal with extensive Army performance audit experience, focused on operational processes rather than financial statements.
Audit Management & Readiness
Run audits and remediation inside the platform instead of spreadsheets.
- Audit engagements, planning, and testing workflows
- Evidence request and response automation
- Issues, findings, and corrective action plans (CAPs)
- OMB A-123 internal control and NFR remediation support
- Audit-ready reporting for leadership and IPAs
- Audit readiness aligned to FIAR and FMFIA
- A-123 Appendix A internal control over reporting
- Material weakness and significant deficiency tracking through corrective action plans
- Audit evidence and findings structured to GAGAS (Yellow Book) standards
Architecture & Implementation
Right-sized designs that follow ServiceNow best practice and stay upgrade-safe.
- Current-state assessment and roadmap
- Entity, profile, and data-model design
- Role-based access and separation of duties
- Phased implementation with documented configuration
- Licensing and module-scope guidance
Integrations & Automation
Connect GRC to the systems that hold the evidence.
- REST/SOAP APIs and secure integrations with on-premises and cloud systems
- Vulnerability, asset, and CMDB data feeds
- Microsoft Power Platform and Dataverse connectivity
- Workflow automation and scripted logic
- Data migration, ETL, and validation
- Where authorized interfaces and customer scope permit, connect maintenance, supply, and ERP evidence from systems such as LMP and GCSS-Army to IRM controls and issues. Source-record identifiers stay attached and transactions stay in the authoritative system.
IT Service Management
Tie day-to-day IT operations to risk and compliance.
- Incident, Problem, Change, and Request
- Configuration management and CMDB governance
- Change Advisory Board (CAB/CCB) workflows
- Service catalog and knowledge
- Dashboards and performance reporting
Sustainment & Upgrades
Keep your instance healthy, current, and supported.
- Family release upgrade planning and execution
- Automated Test Framework regression suites
- Skipped-record remediation and technical-debt cleanup
- Tier 2/3 administration and enhancements
- Documentation, training, and knowledge transfer
Compliance frameworks we build around
We map ServiceNow content and workflows to the requirements your auditors and authorizing officials actually use.
- Financial management and audit: OMB Circular A-123, FMFIA, the CFO Act, FIAR, and the GAO Green Book.
- Security and cyber: DoD RMF and NIST SP 800-37, NIST SP 800-53, FISMA and FedRAMP, NIST SP 800-171, StateRAMP and state frameworks.
How an engagement runs
- Discover. Review your frameworks, current tooling, audit history, and open corrective actions. Then walk the process with the people who execute it, from maintenance request through repair completion and evidence review, and map the handoffs, approval points, and source records before configuring IRM.
- Architect. Define the data model, entity structure, roles, and integration plan, with sign-off before build.
- Build. Configure and develop in short iterations with demos and documented configuration.
- Validate. Automated and user acceptance testing, data validation, and security review.
- Launch & sustain. Go-live support, training, knowledge transfer, and ongoing upgrade support.
Planning a GRC build or upgrade?
We drive solutions from requirement to audit-ready.